Returns & Exchanges

We want you to be completely satisfied with your home fragrance experience; if you are not happy with your purchase, you can return unused items in their original packaging within 30 days of delivery.

1

Contact Our Team

Email our customer support with your order number and the reason for your return to receive a Return Authorization and the correct warehouse address.

2

Secure Packaging

Carefully pack your wax melts or burners in their original, unopened packaging to ensure they are not damaged during transit back to our facility.

3

Ship the Items

Send your parcel using a tracked shipping service of your choice; please keep your proof of postage until your refund has been processed.

4

Refund Processing

Once we receive and inspect your return, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing